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ABOUT US- Process   Overview      Why NEXT      Process      Evaluation
  Customization Process
Training Needs Analysis
Workflow Observation
Skills Description and Segmentation
Definition of Success Measures

Training Program Design
Pilot Batch and Validation Process
Review and Approval
Courseware Delivery
Trainer Qualifications:
Academic credentials in field of language specialization
Industry experience in target BPO/ITES verticals
Medical Transcription - Credentials and experience in target modules. Eg. Doctors to teach LOM (Language of Medicine)
Insurance - Insurance Background
Integrated professional development model
Rigorous induction and internal certification process
Ongoing team calibration and skills building
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